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You Are Here: FirstNET of VA
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FAQ
FAQ / Troubleshooting General FirstNET Questions
What do I get when I sign up with FirstNET?
When you sign up with FirstNET, you get the following features:
- 10 E-mail accounts
Separate webspace, which can be used for personal or business web pages- Spam filtering - IMAP compatibility - Free web-based access to your email FTP access to your account Online newsgroups Free tech support 7 days a week! (click here to see tech support times) Plus a reliable connection to the Internet from one of the area's longest lasting and most trusted ISPs. The Internet is the largest known forum for the freedom of speech. FirstNET does not censor what our users can access on the Internet. If you wish to block or censor what your children or students can view on the Internet, please check out the following links on third party software that will allow you to do so. When am I billed? You will be billed on the anniversary date (of your sign up). Where do I send my check or other correspondence to? Send all correspondence to:
P.O. Box 5086 Charlottesville, VA 22905 Yes you can change how you pay for your FirstNET service. Please call our Billing Department at 434-817-3178 or you can e-mail the Billing Department at billing@firstva.com. When do I get my referral credit? Users receive referral credit after the new user has paid for the first month of service. All referral credits are allocated to the current customer on the 15th of the month following the new signup. What happens if I do not pay? If FirstNET does not receive a monthly payment from you within 14 days from your monthly due date, your account may be suspended. If we do not receive a payment from you within 1 month, your account will be cancelled. You are still responsible for any amounts owed. If you wish to cancel your account, please send a letter or email us at billing@firstva.com with the cancellation information. An account can only be cancelled through written notice. You will be responsible for any charges incurred until written notice is received. What is your refund policy For pre-paid accounts, FirstNET will refund unused portions after deducting charges for each month up to the cancellation date, at the full rate for the given account. No refunds will be made for partial months. An early termination fee of $25 will be assessed. If a new user is never able to access the Internet or email, a refund will be made of all monies paid to FirstNET, upon the specific request of the user. Configuration Questions
What settings do I use for my email, newsgroups, or networking (TCP/IP) settings?
SMTP or "Outgoing Mail Server": smtp.firstva.com (with authentication) port 26 POP3 or "Incoming Mail Server": mail.firstva.com NNTP or "News Server": news.firstva.com DNS or "Name Servers": Primary 66.207.76.100 / Secondary 66.207.76.101 What is my e-mail address? Your e-mail address with FirstNET consists of your username (this is the name you use to logon to FirstNET - no more than 13 characters in length and all lowercase) and the FirstNET domain. It will be:
To change your password, click here to access the FirstNET web based account manager. How do I setup a dial-up connection for Windows 95 or 98? Please click here for instructions. How do I setup a dial-up connection for Windows NT? Please click here for instructions. What network components should I have? Please click here to see what your network properties should look like. Troubleshooting
How do I disable call waiting in Windows 95 or 98?
Why does my modem suddenly disconnect? There are several reasons why your modem might suddenly disconnect your connection. Call Waiting - If you have Call Waiting on the phone line that you use for your computer and do not deactivate it, your modem will disconnect when you receive an incoming phone call. Make sure you do deactivate Call Waiting when making a connection to FirstNET. To deactivate call waiting contact your local phone company for the string to disable this feature. Line Noise - A symptom of poor line quality is slow connects speeds and frequent disconnects. Line noise plagues the country's current phone systems. Massive amounts of line noise can be created by poor phone wiring in your house, road construction, building construction, factories, and heavily traveled roads/highways. You can contact your local phone company to have them trace the source of the line noise. If the problem is external to your house, the phone company can fix it at no charge. Listen for any static, echo’s, or other voices. If you have a second line, make a call on one line, then have someone use your computer to dial into your account. If you can hear the modem screech on the voice line, then you have “cross talk” which will cause real disconnect problems. The phone company is usually very good about fixing a cross-talk problem. Low Quality Modems - Modems are very complicated pieces of equipment and are known to be high failure items. Unfortunately they can also fail in subtle ways, making diagnoses of a problem difficult. Of you have truly eliminated your phone lines and other causes, then the last look should be at your modem. We can test your system at our shop free of charge to determine if your modem or system may be the cause of slow connections and disconnects. Why can't I send email through my POP account even though I am receiving email? / "We do not relay?" Most likely you are getting the error message "Error 410 - Sorry, we do not relay". Due to the possibility of unauthorized people using our mail server to send mass amounts of e-mail to others (spamming), we have tightened our security so that people who do not use our dialup service cannot send e-mail through FirstNET. If you are using another Internet Service Provider, you will need to change your outgoing SMTP server in your email client to the SMTP server of your provider. Personal Homepages
How do I set up my personal webpage?
Just FTP to http://users.firstva.com with your username and password and you will be automatically provided with free web space! How do I FTP to FirstNET? Please click here for instructions. |